Grievance Officer
Last updated: 24 October 2026
If something on Kuruvi breaks our content rules, or you have a complaint about how Kuruvi works, you can tell our Grievance Officer. This page is published under rule 3(2) of India's Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, and is open to anyone, wherever they are.
Grievance Officer
- Name: Saminathan Palanivel
- Designation: President
- Organisation: KURUVI LLC
- Email: support@kuruvi.com
- Website: www.kuruvi.com
How to complain
- In the app: use Report on the message, listing, post or profile. Reports reach us directly.
- By email: write to support@kuruvi.com with "Grievance" in the subject.
Tell us what the content is and where it is (a screenshot, or the name of the business, listing or post), why you think it breaks the rules or the law, and how we can reach you. If you are complaining for someone else, say so.
What happens next
- We acknowledge every complaint within 24 hours and resolve it within 7 days.
- A request to remove content that breaks our content rules is resolved within 36 hours.
- Content showing someone's private areas, nudity or sexual acts, or impersonating someone, including morphed or AI-made images, is removed within 2 hours of a complaint by that person or someone acting for them.
If you are not satisfied with our decision, or we do not resolve your complaint in time, you can appeal to the Grievance Appellate Committee set up by the Government of India, within 30 days.
Courts and authorities
Orders, notices and directions from courts and government authorities are received by the Grievance Officer at support@kuruvi.com. Unlawful content named in a valid court order or authorised government notice is removed within 3 hours.
Other requests
Questions about your personal data, or requests to access, correct or delete it, go to privacy@kuruvi.com; see our Privacy Policy and, for people in India, the India Privacy Notice.