Data Deletion Status
Last updated: 23 October 2026
If you've requested deletion of your Kuruvi data — either directly through the app or via Facebook's "Apps and Websites" settings — you can check the status of your request here, or start a new request below.
Request deletion directly
Pick the path that matches your situation:
privacy@kuruvi.com with the account
email and a short reason. Click this card to open a
pre-filled email.
Look up a Facebook deletion code
If you submitted deletion through Facebook's "Apps and Websites" settings, you got back a confirmation code that starts with kuruvi_del_. Paste it below to check the request status.
kuruvi_del_ and be at least 16 characters long.What gets deleted
When you delete your account in the app, we permanently remove:
- Your Kuruvi account profile (name, email, phone, photo, username)
- The conversations of channels connected to your own account (WhatsApp, Instagram, Messenger, Telegram, email, SMS and website chat), and the files you uploaded
- Your channel connections, the orders and customers synced through them, and the access tokens for them (Facebook, Instagram, WhatsApp, Telegram, email, Shopify, eBay, WooCommerce, YouTube)
- Push notification tokens
- Kuruvi's copy of your subscription status and payment-provider reference (your payment provider keeps its own records)
- Marketplace listings you created
A team's conversations and channels belong to the team: they stay while others remain in it, and are deleted when its last member deletes their account. Kuruvi-to-Kuruvi chats, team chat groups and topics, and the files shared in them are not yet deleted automatically; email privacy@kuruvi.com to have them deleted.
Third-party AI and translation providers: AI requests go to Google (Gemini API), Anthropic or OpenAI, and translation requests to Google Cloud Translation, under their published terms. Deleting your Kuruvi data does not reach copies those providers still hold; they delete them on their own schedule (Anthropic and OpenAI: up to 30 days, longer for content flagged for a policy violation or where the law requires; Google Gemini API: a limited period; Cloud Translation: held briefly in memory). See section 6.4 of our Privacy Policy.
What we may retain (and why)
- Security and access records — records of who opened Shopify customer data or rental applications, of administrator actions, and of deletion and data requests. They include user IDs and IP addresses and are kept without a fixed end date, to investigate misuse.
- Ask Kuruvi history — your questions (redacted) and the answers, deleted automatically 90 days after each question.
- AI usage records — a copy of each AI suggestion or summary, deleted automatically after 90 days.
- Financial records — kept by your payment provider (Stripe, Apple, Google Play or Shopify) under its own terms and the tax rules that apply to it.
- Backups — overwritten within 90 days.
Why deletion may not be possible right away
A small number of situations block immediate deletion. In all of them we'll tell you what to fix and process the deletion as soon as it's resolved.
- App Store subscription — Kuruvi cannot cancel a subscription bought through Apple. Cancel it in your Apple ID subscriptions, then confirm in Kuruvi that you have. A Stripe subscription is canceled for you as part of deletion.
- Team billing — if you pay for a team that still has other members, transfer billing to someone else or remove the other members first.
- SMS number — if you are the last member of a team that holds a Kuruvi SMS number, you need to agree to release the number (or hand the team to someone else) before deletion can go ahead.
- Legal hold — if your account is part of an active legal investigation, ongoing arbitration, or a regulatory request, we may be required to preserve specific data until the matter is resolved. This is rare; we'll notify you if it applies.
How long it takes
- Direct deletion (in-app): runs immediately, while you wait. If it cannot finish, the app tells you, and you can try again or email us.
- Email-requested deletion: we verify that you control the account email and complete the deletion within 30 days.
- Facebook-routed deletion: a confirmation code is issued immediately, and Kuruvi automatically deletes the Instagram or Messenger connection the request names, with its conversations, messages and stored media. Your Kuruvi account and your other channels are not affected. If the request cannot be matched to a connection automatically (for example, a connection made before automatic matching began that has not been reconnected since), a person checks it instead, and the status lookup above says so. Questions? Email privacy@kuruvi.com with your confirmation code.
Questions
Email privacy@kuruvi.com.